SAP Knowledge Base Article - Preview

3125080 - Automatic Creation of Benefit Enrollments and Exceptions via Intelligent Services Issue

Symptom

  • You have set up Employee Central Global Benefits end-to-end and your usual enrollment / claim processes are working fine
  • In conjunction with the Global Benefits feature, you are using Intelligent Services Center events to trigger automatic creation/ending of enrollments and exceptions for employees during Hire/Rehire/Termination or Job Transfers
  • In some cases, even though the EC update in Job Information was successfully completed, no exceptions or enrollments are created on the Benefits side
  • This process used to work perfectly during testing, however it stopped after Instance Refresh/copies
  • In some cases, there are no "Benefit Events Log" created
  • When you use Benefits Auto Enrollment job in Provisioning, the records are successfully created


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Environment

  • SAP SuccessFactors Employee Central - Global Benefits

Keywords

auto enrollment, benefits, exception, isc, intelligent services, hire, rehire, termination, transfer, benefit events log, cache, mdf , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

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