SAP Knowledge Base Article - Public

3125529 - Latest Home Page - Learning Approvals Cards

Symptom

Customer receives the error "The Approval action failed" when using approval cards from LRN-106691 on the Latest Home Page

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Open Learning on the Latest Home Page
  2. Go to the "Approvals" section
  3. Select "Approve with comments" 
  4. Add the comment 
  5. Click in "Approve"
  6. The error is showed "An application error occurred" "Internal message=The Approval action failed"

or

  1. Open Learning on the Latest Home Page
  2. Go to the "Approvals" section
  3. Select "Approve without comments" 
  4. The error is showed "An application error occurred" "Internal message=The Approval action failed"

Resolution

Engineering team is currently analyzing the issue and we will keep you posted on the progress.
An update will be provided as soon as we have more details.

Workaround: Until the issue is fixed, approvers can approve the requests from LMS Home page.

See Also

3108860 - SAP SuccessFactors Learning (LMS) Release Information Summary - [LMS] 2H 2021 - SAP ONE Support Launchpad

Learning Approvals Enhancements on the Latest Home Page (sap.com)

Keywords

externalCode=COE0019 externalCode=COE0018 COE0019  COE0018 LRN-106691 rest/experience/learning/v1/Proxy/learning/odatav4/integrated/user/Delivery.svc/v1/UserApprovals The Approval action failed Learning Approvals Enhancements on the Latest Home Page INC1273889, CS20210002425778 , KBA , LOD-SF-LMS-TAP , Approvals , Bug Filed

Product

SAP SuccessFactors Learning all versions