SAP Knowledge Base Article - Public

3125804 - Latest Home Page - Clicking on Dismiss or Remind me Tomorrow when in proxy mode an error message displays .

Symptom

Clicking on Dismiss or Remind me Tomorrow when in proxy mode an error message displays as shown below :

An application error occurred. Please try again later, copy the below error information and sent it to your support group if the issue keeps occurring.

Error: internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS

errorMessage=Service /rest/uxrhp/v1/ui_cards/XXX-XXXX-XXXXX gave 403 status=403

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the Latest Home Page 
  2. Proxy as target User
  3. Select "Dismiss" or "Remind me tomorrow" on any engagement card.
  4. Application Error Appears

Cause

Product Team are working on improving the error message under WEF-19462

Resolution

As a proxy user viewing the latest home page as another person, you can't choose the Dismiss or Remind Me Tomorrow actions for a card. That's intentional, but the error message you see when attempting these actions is unclear. We are aware of this issue and are working on resolving it.

Only users who are directly logged into the Latest Home Page can use the dismiss or remind me tomorrow functionality on the latest home page.

Product Team are working on improving the error message under WEF-19462

See Also

KBA 3113104 - Latest Home Page - Proxy Permission Mapping

Keywords

WEF-19462, HANDLE_CARD_ACTION  , HANDLE_CARD_ACTION, errorMessage , An application error occurred, Engagement cards , Dismiss , Remind me tomorrow , Latest Home Page  , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Known Error

Product

SAP SuccessFactors HXM Suite 2111