This KBA explains how to activate the Customer Insights add-on in your SAP Cloud for Customer solution
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Cloud for Customer
A separate license (Intelligent Sales Add-on) is required before you can add Customer Insights to a project.
Please follow the below steps to enable the Customer Insights add-on in your system:
- Go to the Business Configuration work center.
- Go to the Implementation Projects view.
- Edit Project Scope.
- Go to the 4th steps Questions.
- Expand the scoping element Sales > Account and Activity Management > Activity Management
- Check the scoping question "Do you want to use Customer Insights in your cloud solution?"
- Click Next and then Finish
Note: If required license (Intelligent Sales Add-on) has not been purchased then system will throw an error message while finishing the project.
Error: Customer Insights is unavailable.
In case of further information regarding license, we request you to please contact your Sales Executive to understand how to get required license.
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