SAP Knowledge Base Article - Public

3125929 - Customer Insights Add-On Activation in SAP Cloud for Customer


This KBA explains how to activate the Customer Insights add-on in your SAP Cloud for Customer solution

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer


A separate license (Intelligent Sales Add-on) is required before you can add Customer Insights to a project. 
Please follow the below steps to enable the Customer Insights add-on in your system:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Edit Project Scope.
  4. Go to the 4th steps Questions.
  5. Expand the scoping element Sales > Account and Activity Management > Activity Management
  6. Check the scoping question "Do you want to use Customer Insights in your cloud solution?"
  7. Click Next and then Finish 

Note: If required license (Intelligent Sales Add-on) has not been purchased then system will throw an error message while finishing the project.
Error: Customer Insights is unavailable.

In case of further information regarding license, we request you to please contact your Sales Executive to understand how to get required license.

See Also

SAP Help Document - Intelligent Sales Add-On for SAP Sales Cloud
SAP Help Document - 
Dynamic Visit Planning
3168539 - Intelligent Sales Execution Add-On Activation in SAP Cloud for Customer
3136885 - How To Activate Dynamic Visit Planning (DVP) 
3202971 - How to Activate Relationship Intelliegence Add-On in SAP Cloud For Customer


Customer Insights Add-on, Activation Customer Insights, Customer Insights is unavailable, Intelligent Sales Add-on , KBA , activation customer insight , customer 360 profile , customer insight , customer insights is unavailable. , LOD-CRM-SBS-360 , Customer 360 Profile , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions