SAP Knowledge Base Article - Public

3125950 - [Onboarding/Offboarding] Farewell message and announce termination task are not getting COMPLETED

Symptom

Even after submitting farewell message and announce termination task the tasks are not getting completed and start button for the tasks shows again.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Offboarding dashboard
  2. For any candidate with farewell message and announce termination, open candidate details page
  3. Complete task
  4. On submitting successfully it navigates to candidate details page again BUT task is NOT COMPLETED, also start button is till displayed.
  5. We are able to add as many farewell message as we want

Cause

The termination date of the offboarded employee is in past.

Resolution

Currently this is expected system behavior where for an employee with termination date in past the farewell message and announce termination tasks cannot be completed.

Keywords

Offboarding, farewell message, announce termination , KBA , LOD-SF-OBX-OFT , OFB Tasks , Known Error

Product

SAP SuccessFactors Onboarding 2011