SAP Knowledge Base Article - Public

3125950 - [Onboarding/Offboarding] Farewell message and announce termination task are not getting COMPLETED


Even after submitting farewell message and announce termination task the tasks are not getting completed and start button for the tasks shows again.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Offboarding dashboard
  2. For any candidate with farewell message and announce termination, open candidate details page
  3. Complete task
  4. On submitting successfully it navigates to candidate details page again BUT task is NOT COMPLETED, also start button is till displayed.
  5. We are able to add as many farewell message as we want


The termination date of the offboarded employee is in past.


Currently this is expected system behavior where for an employee with termination date in past the farewell message and announce termination tasks cannot be completed.


Offboarding, farewell message, announce termination , KBA , LOD-SF-OBX-OFT , OFB Tasks , Known Error


SAP SuccessFactors Onboarding 2011