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3126049 - Error "read error. [CrystalEnterprise.Smtp]: [Error resolving the SMTP SSL certificate file path, the path is either incorrect or contains relative operators" when scheduling email

Symptom

  • Following error when scheduling a report to e-mail:
    • In 4.3 SP02 and older versions:
      • "read error. [CrystalEnterprise.Smtp]: [Error resolving the SMTP SSL certificate file path, the path is either incorrect or contains relative operators. Reason: [<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\certificate.crt]"

    • In 4.3 SP03 and newer versions:
      • "read error. [CrystalEnterprise.Smtp]: [Error resolving the SMTP SSL certificate file path, the path is either incorrect or contains relative operators. Reason: [<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\certificate.pse]"
  • Following error when scheduling a Program Object to e-mail:
    • In 4.3 SP02 and older versions:
      • "read error. [CrystalEnterprise.Smtp]: [Error resolving the SMTP SSL certificate file path, the path is either incorrect or contains relative operators. Reason: [<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\Data\procSched\MySIA.AdaptiveJobServer\procprograme3d8b5ae6e6cf10\certificate.crt]"

    • In 4.3 SP03 and newer versions:
      • "read error. [CrystalEnterprise.Smtp]: [Error resolving the SMTP SSL certificate file path, the path is either incorrect or contains relative operators. Reason: [<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\Data\procSched\MySIA.AdaptiveJobServer\procprograme3d8b5ae6e6cf10\certificate.pse]"


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows Operating system

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

scheduling, failing, fails, certificate, SMTP, email, read error, SMTP SSL certificate, file path, path incorrect, schedule, crystal, webi, report, destination, program object, java, script  , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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