3126089 - Unsubscribe Recipient

• Notification are triggered but not getting received
• Recipient is showing in the Unsubscribed Recipient
• Why recipients are not getting the notification?

SAP SuccessFactors Onboarding

SAP SuccessFactors HXM Core 2111

1. Admin Center > Email Services > Email Status
2. Check affected notification
3. Notification status is SENT, but you are seeing recipients under Unsubscribed Recipient.

As an email recipient, if user clicked the unsubscribe here link in the notification email this will redirect the user to the account settings page of the SAP SuccessFactors HXM Suite and turned off notification by selecting the option Read messages in the system.

Troubleshooting/Resolution:

1. Check if this option is disabled.

• Admin Center > Company System and Logo Settings > This option allows a company-wide setting on whether users will receive Email notifications. If 'checked', all users will receive Email on all workflow related process. If not checked, each user has an option to turn notification on/off.

Note1: This option allows a company-wide setting on whether users will receive Email notifications, if unchecked company-wide setting to turn on notification will be disabled. Users have their option to turn on/off notification from their profile.

2. Check if user switched off notification.

1.  In the user's home page, click profile (upper right hand corner)
2.  Next, click Settings/Options
3.  Then, click Notifications
4.  If option selected is "Read messages in the system", it means that the user will not receive the notification. 

Note2: If user wish to subscribe to email notifications again, go to Options/Settings > Notifications from your user profile menu on the Home page. Select Send emails to me and click Save Notification.

2942940 - Disable Unsubscribe Email feature

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