SAP Knowledge Base Article - Public

3126161 - Chinese characters seems fine on Output display however gets issued on print/download - S/4HANA Cloud

Symptom

Some chinese characters seems fine on Output Item preview, however while printing/downloading pdf to local pc, some characters are missing.

Environment

SAP S/4HANA Cloud All versions

Reproducing the Issue

  1. Manage Billing Documents. Select corresponding Billing Document.
  2. Go to details, output requests and display Output item preview. Looks fine.
  3. Download the file on your local pc and open with your PDF Viewer, some characters are gone.

Cause

If fonts are displayed correctly on customer local pc but does not go well on S/4HANA Cloud systems fonts should be embed on the system.

Resolution

  1. Go to Maintain Form templates app.
  2. Select your form template and enable Embed Fonts in PDF.
  3. Confirm the solution reproducing the issue.

Keywords

KBA , SD-BIL-GF-OC , Output Control Billing , Problem

Product

SAP S/4HANA Cloud all versions