SAP Knowledge Base Article - Public

3126161 - Custom form template characters seems fine on Output display however gets issued on print/download - S/4HANA Cloud


Some custom form template characters seems fine on Output Item preview, however while printing/downloading pdf to local pc, some characters are missing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP S/4HANA Cloud All versions

Reproducing the Issue

  1. Manage Billing Documents. Select corresponding Billing Document.
  2. Go to details, output requests and display Output item preview. Looks fine.
  3. Download the file on your local pc and open with your PDF Viewer, some characters are gone.


If fonts are displayed correctly on customer local pc but does not go well on S/4HANA Cloud systems fonts should be embed on the system.


  1. Go to Maintain Form templates app.
  2. Select your form template and enable Embed Fonts in PDF.
  3. Confirm the solution reproducing the issue.

See Also

2448771 - How to get font into ADS server


Fonts, Embed, PDF, ADS, Form Template , KBA , SD-BIL-GF-OC , Output Control Billing , Problem


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions