SAP Knowledge Base Article - Public

3126381 - To-Do Tasks Not showing on the Latest Home Page but showing on the To-Do Ribbon

Symptom

Number of To-Dos shown as cards are not same as number of To-Dos shown on the ribbon

Environment

SAP SuccessFactors HXM Suite

Resolution

There are 2 possible causes for this issue :

  1. To-Do tasks which have been updated in last 90 days are pulled to create and show cards (for example if a user has a to-do task pending since 2020 it will not be converted to cards on the latest home page). This would be expected behaviour as only to-do tasks created or modified in the past 90 days are migrated to the latest home page, older tasks are still shown in the To Do List side panel reference SAP Help Guide for further details Enabling To-Do Tasks on the Latest Home Page -the T0-Do’s will still show on the ribbon as the to-do ribbon does not have any such limitation.


  2. To-Do cards also expire based on their due dates. So, if a card has a due date, it will stop showing once 30 days have passed from the due date (if due date is in the past then also this is true). For the cards, which does not have due date, these cards will stop showing after 30 days from the creation of the card (when original transaction takes place, like applying for a leave in case of Time off functionality).

    Tip :  As a test, if you modify any supported TODO shown in ribbon then they will start appearing as a card on the latest home page. 

For MDF workflow to-do card is not visible on the latest home page also reference 3125767

For more details on to-do's see KBA 2979675 - The Latest Home Page To-Do's for Web and Mobile 

See Also

3125767 - MDF workflow to-do card is not visible on the latest home page

3113104 - Latest Home Page - Proxy Permission Mapping

2979675 - The Latest Home Page To-Do's for Web and Mobile 

3117408 - More To-Do Tasks on the Latest Home Page

2979181 - For you Today Engagement Cards & Quick Actions on The Latest Home Page

2979275 - New Experience for the Home Page

MDF To-Do Category Changes Beginning with Second Half (2H 2021) Release – Innovation Alert

More To-Do Tasks on the Latest Home Page

Enabling To-Do Tasks on the Latest Home Page

MDF Workflow Tasks Available on the Latest Home Page

Deprecation of Four To-Do Categories

Using the Check Tool

Keywords

INC1217572  , to-do tasks , to-do , latest home page , tasks , ribbon , to-do count , missing to-do's , missing to-do  , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Suite 2111