SAP Knowledge Base Article - Public

3126381 - To-Do Tasks Not showing on the Latest Home Page but showing on the To-Do Ribbon

Symptom

Number of To-Dos shown as cards are not same as number of To-Dos shown on the ribbon.

Environment

SAP SuccessFactors HCM Suite

Resolution

There are 2 possible causes for this issue:

  1. The To-Do task was not migrated to latest home page from old home page due to it not matching the criteria for migration.
  2. To-Do cards can also expire based on system defined logic.

The following KB Article details the migration and expiration criteria across To-Do types in the Latest Home Page: 3212216 - Initial Load and Display/Expiry Logic for To-Do Cards in the Latest Home Page - SAP SuccessFactors.

To‑Do Panel Hidden When Latest Shell Bar Experience Is Enabled

If the latest experience for the SAP shell bar is enabled, the To‑Do panel/icon will not appear in the header as documented in Changes Included in the SAP User Experience Updates | SAP Help Portal

This is because the To‑Do panel is being deprecated as it no longer aligns with SAP’s latest user experience standards.

See Deprecation of To-Do Panel | SAP Help Portal for more details on the deprecation. 

How to Check Whether the Latest Shell Bar Experience Is Enabled

  1. Go to Company System and Logo Settings.
  2. Search for Enable the latest SAP shell bar. 
    • If this is checked, the To-Do Panel will NOT be displayed on the header / shell bar. 
    • If this is unchecked, the To-Do Panel will be displayed. 

See Also

Keywords

 to-do tasks, to-do, to do, latest home page, tasks, ribbon, to-do count, missing, missed, expiration, expire, expiration, days, day, X days, criteria, card, for you today, engagement , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-PLT-LHOM , Legacy Home Page , Problem

Product

SAP SuccessFactors HCM Suite all versions