SAP Knowledge Base Article - Public

3126438 - Blank page while accessing Home page in SAP Analytics Cloud (SAC)

Symptom

  • Blank page while accessing the Home page or any page in SAC during the initial session.
  • The user is connecting for the first time (initial session in SAC) and after few seconds of loading the user gets a blank/blue page.
  • The scenario occurs when there are many "net::ERR_HTTP2_PROTOCOL_ERROR 200" responses for GETs in "https://assets.sapanalytics.cloud/production/uiAssets-2021.22.1/uiAssets" resources.
  • The issue is only related to "net::ERR_HTTP2_PROTOCOL_ERROR 200" responses for GETs in assets.sapanalytics.cloud server.

Environment

SAP Analytics Cloud (Enterprise) 2021.22.1

Reproducing the Issue

  1. Login to SAC with a user located e.g. in China.
  2. After a few seconds SAC is showing a blank/blue screen.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

  • Workaround: Refresh the browser.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0