SAP Knowledge Base Article - Public

3126479 - Edit Candidate Profile Template does not load in Provisioning - Recruitment Management

Symptom

When selecting Edit Candidate Profile Template  in provisioning the page loads the outline but the template is missing/page loads blank.

Note: Another symptom will be Manage Templates will not load and produce the error below:

errorType=SFDWRException
fingerprint=9c894bf72f7e6843e51edeea97fbe190a3abaf09

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Issue in Provisioning:

  1. Go to Provisioning
  2. Under Managing Recruiting
  3. Select Edit Candidate Profile Template
  4. Note the page loads blank

Issue in Manage Templates:

  1. Via Admin Center go to Manage Templates
  2. The manage templates page produces the error below:

errorType=SFDWRException
fingerprint=9c894bf72f7e6843e51edeea97fbe190a3abaf09

Cause

Issue is caused by an invalid candidate profile template that was uploaded via Provisioning.

Resolution

Please create an incident for LOD-SF-RCM-CAN to have engineering attempt to recover and rectify the template.

Note: If there is corruption of data on the template it may not be recoverable, always back up your XML Templates for Recruitment Management.

See Also

2365214 - The Manage Templates Tool - Recruiting Management

Keywords

Provisioning, Template, Candidate , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions