SAP Knowledge Base Article - Public

3126488 - How to set the CTI widget window to have a constant position and not floating


  • You are using the Widget based telephony integration with C4C
  • The widget floating window opens up
  • Business would like the window to be constant and not allow users to move it


SAP Cloud for Customer

Reproducing the Issue

  1. Connect to C4C
  2. Click the Telephony icon
  3. Floating widow opens with the UI of the CTI widget




  1. Connect to the Cloud for Customer tenant
  2. Go to "Administrator" -> "Service and Social" -> "Live Activity Configuration"
  3. Disable the "Move and Resize Notification"
  4. Save and Close
  5. Refresh the browser


Widget, floating window, fixed position, foreground , KBA , LOD-CRM-LA , Live Activity , How To


SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications all versions