SAP Knowledge Base Article - Public

3126858 - There's a problem with the SSL intermediate certificate - Recruiting Marketing

Symptom

When trying to upload both certificate and intermediate I receive an error informing that there's a problem with the SSL intermediate certificate.

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Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Reproducing the Issue

  1. From Admin Center navigate to Manage Career Site Builder;
  2. Tools > SSL Certificates;
  3. Try to upload the SSL certificate and intermediate files;
  4. You will receive an error informing that there's a problem with your intermediate certificate.

Cause

The file that was supposed to have the intermediate certificate either don't have the correct one or has more certificates inside of it.

Resolution

Intermediate certificates are public and available in the site of the Certificate Authority to be downloaded. Make sure to access the site and search for the intermediate certificate file in PEM, CRT or CER format.

Do not try to upload a bundle certificate file since it contains many certificates inside of it and the system will not accept.

Keywords

Intermediate Certificate, Error, SSL Certificates, CSB, Recruiting Marketing, RMK , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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