SAP Knowledge Base Article - Public

3127129 - Offer Letters sent via "Email as PDF" are not showing under the candidate's My Offers tab - Recruiting Management


When an operator sends an Offer Letter to the candidate via "Email as PDF", the candidate is not able to see that Offer Letter under the My Offers tab


SAP SuccessFactors Recruiting

Reproducing the Issue

  1.  Open the Job Requisition
  2.  Select a candidate from Offer status
  3.  Take Action > Offer Letter
  4.  Select template > Next Step
  5.  Choose "Email as PDF" and send
  6.  As the candidate, check My Offers tab and the Offer Letter is not showing


This is an expected behavior. Offer Letters sent via "Email as PDF" will not show under My Offers tab.


Only records of Offer Letters sent via "Online Offer with eSignature" and "Online Offer" will show under My Offers tab both for internal and external candidates.


Offer letter, Email as PDF, Offer not showing in My Offers tab , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions