SAP Knowledge Base Article - Public

3127331 - Scheduled Workflow Rules Shows Empty Error Logs

Symptom

When an Scheduled Workflow Rule fails, the Error Log is empty, showing no clear root cause.

Environment

SAP Cloud for Customer

Cause

This is current the system behavior. Scheduled Workflow Rules use a diffent way of work, if compared to standard Workflow Rules, this involves technical details, like Background Jobs IDs, which might cause confusion to end users.

Due to the complexity involved, these specific logs are not available in the frontend UI.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea

Keywords

KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer core applications 2111