SAP Knowledge Base Article - Public

3127352 - How to remove stale entries from TO-DO Tile - Onboarding

Symptom

There are stale entries in To-do Tile in Home Page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to the home page.
  2. Open the To Do's section.
  3. Notice the manager can see New Hire Data Review under the to do list but with no onboardees assigned due to ONB cancellation.

Resolution

Please raise ticket with SAP, to execute the script to remove the stale entries. You can provide the affected candidate's Person ID's who are able to view the To-do tile to remove from the dashboard.

Go to Data Inspector -> choose Table_EMP_EMPLOYMENT_INFO -> User sys ID -> Show Data -> Navigate to Person ID (Include all affected candidates Person ID's)

Keywords

Stale , ONB , To-do Tile , To-do count , not loading , not accessing , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , How To

Product

SAP SuccessFactors Onboarding all versions