SAP Knowledge Base Article - Public

3127352 - How to remove stale entries from TO-DO Tile - Onboarding


There are stale entries in To-do Tile in Home Page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

Notice the manager can see New Hire Data Review under the to do list but with no onboardees assigned due to ONB cancellation.


  • Please raise ticket with SAP.
  • We need to execute the script to remove the stale entries.
  • You can provide the affected candidate's Person ID's who can able to view the To-do tile to remove from the dashboard.

Go to Data Inspector -> choose Table_EMP_EMPLOYMENT_INFO -> User sys ID -> Show Data -> Navigate to Person ID (Include all affected candidates Person ID's)

Support Engineers : Please refer internal Memo.


Stale , ONB , To-do Tile , To-do count , not loading , not accessing , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , How To


SAP SuccessFactors Onboarding all versions