SAP Knowledge Base Article - Public

3127458 - Users can't save data to model from excel add-in in Analysis for Office

Symptom

Error when clicking "Recalculate" button in Analysis for Office with SAC planning models: "An error occurred during an SAC web service call"

Environment

  • SAP Analysis for Office 2.8.11
  • SAP Analytics Cloud (SAC) 2021.20.12

Reproducing the Issue

  1. Open AO spreadsheet connected to SAC
  2. Click on Recalculate
  3. Error is thrown "An error occurred during an SAC web service call"
  4. HTTP Logs show HTTP error 403 - Forbidden from  /api/v1/internal/models/  

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped
, KBA , LOD-ANA-ML , SAC Modelling , Problem

Product

SAP Analytics Cloud all versions