3127559 - Blank page when trying to access FlexibleSearch

Symptom

Your Web Browser has configured other language than English.

And while using SAP Commerce patches:

1905.34 to 1905.37
2005.18 to2005.20,
2011.13 to 2011.15,
2105.3 to2105.5

you try to navigate to FlexibleSearch page through the HAC, it doesn't load.

In Kibana logs, an error similar to the one below is verified:

[javax.servlet.ServletException: javax.servlet.jsp.JspTagException: No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de'.] with root cause","contextMap":{"sourceClassName":"org.apache.catalina.core.StandardWrapperValve","sourceMethodName":"invoke"},"thrown":{"localizedMessage":"No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de'.","message":"No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de'."

In Dynatrace, for request */console/flexsearch, the purepath is similar to:

Exception:
org.apache.jasper.JasperException
Message:
javax.servlet.ServletException: javax.servlet.jsp.JspTagException: No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de'.
Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:618)
...
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
java.lang.Thread.run(Thread.java:829)

Caused by exception:
javax.servlet.ServletException
Message:
javax.servlet.jsp.JspTagException: No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de '.
Stacktrace:
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:907)
...
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
java.lang.Thread.run(Thread.java:829)

Caused by exception:
javax.servlet.jsp.JspTagException
Message:
No message found under code 'console.flexsearch.forms.labels.dataSource' for locale 'de '.
Stacktrace:
org.springframework.web.servlet.tags.MessageTag.doEndTag(MessageTag.java:294)
...
org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
java.lang.Thread.run(Thread.java:829)
org.springframework.context.NoSuchMessageException

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 1905 ; SAP Commerce Cloud 2005 ; SAP Commerce Cloud 2011 ; SAP Commerce Cloud 2105

Keywords

KBA , CEC-SCC-PLA-PL , Platform , Known Error

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