3128139 - Rehire Welcome Email not triggered for existing rehire candidates as Rehire Welcome Email Template was not enabled - Onboarding

Rehire Welcome Email Template is not enabled and candidate cannot login into application since they did not receive the welcome email.

SAP Successfactors Onboarding

For existing candidates before enabling (ONB) Rehire User Welcome Message Template this email is not getting triggered even after restart Onboarding.

Please follo the below steps for resolving this issue for existing candidates:

1. Reset password for old username.

2. Script need to be executed to update visibility of flag from “N” to “Y”.

Please create support ticket so that request to run the script can be executed. Support Engineers please refer internal note for reference service request.

Rehire, welcome email, password reset , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , How To