Symptom
Rehire Welcome Email Template is not enabled and candidate cannot login into application since they did not receive the welcome email.
Environment
SAP Successfactors Onboarding
Reproducing the Issue
For existing candidates before enabling (ONB) Rehire User Welcome Message Template this email is not getting triggered even after restart Onboarding.
Resolution
Please follo the below steps for resolving this issue for existing candidates:
1. Reset password for old username.
2. Script need to be executed to update visibility of flag from “N” to “Y”.
Please create support ticket so that request to run the script can be executed. Support Engineers please refer internal note for reference service request.
Keywords
Rehire, welcome email, password reset , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , How To
SAP Knowledge Base Article - Public