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3128222 - S User must Verity Email before Accessing SAP BTP


1. Company supper admin created a new S user and assigned a password for it. Or SAP helped to change S user e-mail to a new one.

2. This S user is able to logon

3. Using this S user to call Cloud Integration iflow endpoint, it fails with 401 Unauthorized error even though username and password is correct.

4. Using this S user to logon BTP cockpit, it shows message as below.

For Feature Set B cockpit, it shows message "A link to verify your e-mail has been sent to <email address>.

For Feature Set A cockpit, it shows message "You cannot access all of your Global Accounts until you've verified your e-mail address. Once you have done so, you must log in again. Please use the verification link that has been sent to you, or reset password using the following link: reset password"



SAP Business Technology Platform


SAP Business Technology Platform all versions


KBA , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , LOD-HCI-PI-OPS , Cloud Operations , Problem

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