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3128497 - java.lang.NullPointerException when logging into backoffice

Symptom

When trying to login to backoffice, the user is met with the 500 error page. The tomcat logs show the error below:

INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | SEVERE: Servlet.service() for servlet [default] in context with path [/backoffice] threw exception
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | java.lang.NullPointerException: while trying to invoke the method de.hybris.platform.jalo.security.PrincipalGroup.getMembers(de.hybris.platform.jalo.SessionContext) of a null object loaded from local variable 'group'
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | at de.hybris.platform.jalo.user.UserManager.loadAllAdminUserPKs(UserManager.java:1087)
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | at de.hybris.platform.jalo.user.UserManager.isCachedAdminPK(UserManager.java:1061)
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | at de.hybris.platform.jalo.user.UserManager.isAdmin(UserManager.java:1021)
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | at de.hybris.platform.jalo.user.Employee.isAdmin(Employee.java:37)
INFO | jvm 1 | main | 2019/06/17 18:16:15.700 | at de.hybris.platform.jalo.flexiblesearch.FlexibleSearch.getUserFilters(FlexibleSearch.java:1885)
...

When executing the below SQL Query in hac, some results are returned:

SELECT DISTINCT
 pk,
 sourcepk,
 targetpk
FROM
 pgrels
WHERE
 sourcepk NOT IN
 (
    SELECT
       pk
    FROM
       users
 )
 AND sourcepk NOT IN
 (
    SELECT
       pk
    FROM
       usergroups
   )

Let's assume for example that one of the results is:

PK                     SOURCEPK
8966021447881 8803728097284

In backoffice > System > Types > Search for PrincipalGroupRelation > Open all instances > Search for 8966021447881. You will notice that the source PK is null:


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Environment

SAP Commerce & SAP Commerce Cloud on any version.

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

KBA , CEC-COM-ADM-BO , Backoffice , Problem

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