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SAP Knowledge Base Article - PreviewSymptom
You configured the Groupware Outlook server side integration and installed the add-in from Groupware Settings. However when in Outlook the add-in appears disabled (greyed out) and also the following error message appears:
"ADD-IN ERROR This Add-In could not be started. Close this dialog to ignore the problem or click "Restart" to try again."
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Cloud For Customer
Product
Keywords
Groupware; Server side; Outlook; Integration; E-mail; Email; Add-in; Addin; Add-on; Addon; Side Pane; Side Panel; Error; Message; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
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