SAP Knowledge Base Article - Public

3128741 - Wrong storage location is determined in the follow-up activities of the return order and the return order itself

Symptom

Although configurations have been made in the configuration activity "Specify Storage Locations for Follow-Up Activities" (ID: 105317), the determined storage location in the follow-up activities of the return order (and the return order itself) is still the same with the referenced invoice, instead of the one configured in the configuration activity.

Environment

SAP S/4HANA CLOUD

Resolution

In case it is needed to create return orders with reference, please leave the field "storage location" empty in the sales order. When creating customer returns, instead of creating the return order with reference to billing documents, please create the return order with reference to the sales order. In this way, settings in the configuration activity "Specify Storage Locations for Follow-Up Activities" will work with no problem.

Keywords

Return Order, Storage Location, Follow-up Activity, 105317, With Reference, Invoice, Sales Order , KBA , SD-SLS-RE , Returns , Problem

Product

SAP S/4HANA Cloud all versions