SAP Knowledge Base Article - Public

3128778 - [Onboarding] Compliance tile is not available for the Onboardee

Symptom

Compliance tile is not available for the Onboardee irrespective of all countries

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

  1. Go to Onboarding Dashboard
  2. Search affected candidates and view details
  3. you could see only PDC, ADC and Signature step is completed but the compliance is not triggered.
  4. When you go to BPE Process task-> Search with the Onboarding process ID -> Then you could see the Error message

    • Invalid property names: FOCorporateAddressDEFLT/stateNav. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted.

Cause

Data Model is missing

Resolution

  • Verify in Manage Data > FieldMetaOverrrideConfiguration, this does not have workstate field defined.
  • You can add id "workstate" with the following overrideFieldsmeta:

{
"entityPath": "jobInfoNav/locationNav/addressNavDEFLT",
"field": "state"
}

  • Then cross check via Provisioning, Whether country specific data model is available or not, If empty, Please import country specific data model.
  • Clear Metadata cache and re-test/ restart the candidate. Now the compliance tile is available for the onboardee.

Keywords

onboarding, onb, compliance tile, form, stateNav, country-specific , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , How To

Product

SAP SuccessFactors Onboarding 2111