SAP Knowledge Base Article - Public

3129097 - Processing status of the accelerated return order is still "Process Incomplete" although all the follow-up processes have been finished

Symptom

The accelerated return order is created. During material inspection, 0026 In-House Repair (Service) is chosen as the logistical follow-up activity. After all the processes have been processed (Return Delivery, Goods Receipt, Material Inspection, In-House Repair), the status of the return order is still in "Process Incomplete", instead of "Document Completed".

Environment

SAP S/4HANA CLOUD

Cause

In the "Determine Refund" page for the return order, refund is still pending with the refund details: "Credit Memo".

Resolution

  1. Open the "Manage Customer Returns" app and search for the customer return order.
  2. Select this return order and click the "Determine Refund" button.
  3. In the "Determine Refund" page, under the "Refund Details" column, click "Change Refund".
  4. Change the refund type from "Credit Memo" to "No Refund" and choose a CMR Rejection Reason.
  5. Click the "Release Selected Items" button.

Keywords

Manage Customer Returns, Accelerated Return, Material Inspection, 0026 In-House Repair (Service), Logistical Follow-up Activity, Return Delivery, Goods Receipt, Material Inspection, Processing Status, Process Incomplete, Document Completed, Determine Refund, Refund Details, Change Refund, Credit Memo, No Refund, Rejection Reason, Release Selected Items , KBA , SD-SLS-RE , Returns , Problem

Product

SAP S/4HANA Cloud all versions