SAP Knowledge Base Article - Public

3129345 - Inactive user's mobile device is still visible in Manage Mobile User [SF MOB]

Symptom

Terminated or inactive users' mobile devices are still displayed on Admin Center > Mobile > Manage Mobile Users

Environment

SAP SuccessFactors Mobile

Reproducing the Issue

  1. Login to SuccessFactors
  2. Go to Admin Center
  3. Select Mobile
  4. Click Manage Mobile Users
  5. In Search for People, search for the inactive mobile user
  6. Select the user > activated devices are still displayed

Resolution

  • An enhancement will be implemented to remove the user in the database when it gets terminated or inactivated
  • As a work around, admin can remove / deactivate manually the devices

See Also

Mobile Security Guide: App Deactivation

Keywords

terminated, inactive, Manage Mobile User, device, app deactivation , KBA , LOD-SF-PLT-MOB , Mobile Issues , Product Enhancement

Product

SAP SuccessFactors HXM Core 2111