SAP Knowledge Base Article - Public

3129345 - Inactive user's mobile device is still visible in Manage Mobile User [SF MOB]


Terminated or inactive users' mobile devices are still displayed on Admin Center > Mobile > Manage Mobile Users


SAP SuccessFactors Mobile

Reproducing the Issue

  1. Login to SuccessFactors
  2. Go to Admin Center
  3. Select Mobile
  4. Click Manage Mobile Users
  5. In Search for People, search for the inactive mobile user
  6. Select the user > activated devices are still displayed


  • An enhancement will be implemented to remove the user in the database when it gets terminated or inactivated
  • As a work around, admin can remove / deactivate manually the devices

See Also

Mobile Security Guide: App Deactivation


terminated, inactive, Manage Mobile User, device, app deactivation , KBA , LOD-SF-PLT-MOB , Mobile Issues , Product Enhancement


SAP SuccessFactors HXM Core 2111