SAP Knowledge Base Article - Public

3129473 - Internal candidate encounters error "A system error occurred when attempting to map your information to system settings" when applying - Recruiting Management

Symptom

Internal candidates are receiving error messages when they attempt to apply to a job requisition.

Error:
Your Work Has Not Been Saved!
A system error occurred when attempting to map your information to system settings. Contact your Administrator for assistance.

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

1. Login to the system as user (Internal candidate)
2. Apply to an internal job posting
3. Page will redirect to Internal Candidate Profile
4. Click [Next] button to advance to the Application page
5. Error will occur

Cause

Misconfiguration issue. The "minority" field (SDM Standard Element) can only be configured as Boolean. Picklist not supported.


Per error logs:
"Caused by: java.lang.ClassCastException: java.lang.String (loaded by <bootstrap>) cannot be cast to java.lang.Boolean (loaded by <bootstrap>)"

Resolution

Remove the sm-mapping. For further information, please review KBA 2565708 - Standard fields and their mapping values.

Please note that we Support are not knowledgeable of the impact of keeping the affected field configured as picklist in SDM and support will not evaluate this. The customer needs to discuss this with their Implementation partner that caused this misconfiguration. 

See Also

KBA 2565708 - Standard fields and their mapping values

Keywords

Internal candidate error, A system error occurred when attempting to map your information to system settings, java.lang.String (loaded by <bootstrap>) cannot be cast to java.lang.Boolean , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions