SAP Knowledge Base Article - Public

3129481 - API Credentials screen in First Advantage Background Check Integration Settings keeps loading - Recruiting Management

Symptom

When accessing the First Advantage Background Check Integration Settings then navigating to the API Credentials page, the page keeps loading and it doesn't allow setting up the credentials.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Log into the instance
  2. Go to Admin Center
  3. Access the page First Advantage Background Check Integration Settings
  4. Go to API Credentials
  5. The page keeps loading, and it doesn't allow to set up the information

Cause

"Enable SFAPI Webservices" checkbox under Recruiting is disabled.

Resolution

To be able to enter the API credentials, SFAPI needs to be enabled under Recruiting. This is a pre-requisite, as it is described in the implementation guide: Integrating Recruiting with First Advantage for Background Checks.

To fix the issue, the checkbox "Enable SFAPI Webservices" must be enabled.

See Also

Integrating Recruiting with First Advantage for Background Checks

Keywords

first, advantage, background, check, rcm, recruiting, management, sf, api, fadv. , KBA , LOD-SF-RCM-BCI , Background Check , Problem

Product

SAP SuccessFactors Recruiting all versions