SAP Knowledge Base Article - Public

3129909 - Workflow Rule Type field is not visible while it has been set to "Visible" under adaptation mode


Setting the "Rule Type" as visible in Adaptation Mode does not make the field visible in the UI


SAP Cloud for Customer

Reproducing the Issue

  1. Go to "Administrator" -> "Workflow Rules" WoC
  2. Create a new rule, and enter in Adaptation Mode
  3. Set the "Rule Type" object as "Personalize" and "Mandatory"
  4. Exit Adaptation Mode
  5. Check (no "Rule Type" has been added under the "Enter Basic Data" step)


Misunderstanding of the UI


  • The system is working as designed
  • Workflow rules involve a five step process. See "Workflows" for more details 
  • The visibility of the "Rule Type" field is allocated to be under the "Define Actions" step, and not the "Enter Basic Data" step


Workflow, adaptation, UI, C4C, Cloud for Customer, Visible, invisibility, Rule Type, , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem


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