SAP Knowledge Base Article - Public

3129970 - Canada Compliance Provincial Tax Form not triggering- Onboarding

Symptom

  • Canada Compliance Provincial Tax Forms not triggereing.

Environment

SAP SuccessFactors Onboarding

Cause

There are two possible reasons:

  1. The GLOBAL FILTER COMPLIANCE FORM configuration is configured as below:
    {
      "entityPath": "jobInfoNav/locationNav/addressNavDEFLT",
      "field": "state"
    }

  2. The location used in Job information of the candidate does not have province added.

Resolution

Resolution 1: As suggested by the Engineering Team, the GLOBAL FILTER COMPLIANCE FORM for workstate should be configured as below:

{
  "entityPath": "jobInfoNav/locationNav/addressNavDEFLT/stateNav",
  "field": "externalCode"
}

  1. Navigate to Manage Data >> FieldMetaOverrideConfiguration current configuration
  2. Change the value for the WorkState

Resolution 2:

  1. Navigate to Admin Center
  2. Go to Manage Organization, Pay, and Job Structures
  3. In the first dropdown, search for Location
  4. In the second dropdown, search for the candidate's location
  5. Verify if there is no Province configured, and add one
  6. Test with a new candidate.

Keywords

Canada Compliance Forms, Compliance forms, Tax Forms, CA Tax Forms, Provincial Tax Forms, Canada, Forms, OBX, ONB 2.0, Onboarding, Onboarding 2.0, INC1297519, INC1179005 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2111