Symptom
- Canada Compliance Provincial Tax Forms not triggereing.
Environment
SAP SuccessFactors Onboarding
Cause
There are two possible reasons:
- The GLOBAL FILTER COMPLIANCE FORM configuration is configured as below:
{
"entityPath": "jobInfoNav/locationNav/addressNavDEFLT",
"field": "state"
} - The location used in Job information of the candidate does not have province added.
Resolution
Resolution 1: As suggested by the Engineering Team, the GLOBAL FILTER COMPLIANCE FORM for workstate should be configured as below:
{
"entityPath": "jobInfoNav/locationNav/addressNavDEFLT/stateNav",
"field": "externalCode"
}
- Navigate to Manage Data >> FieldMetaOverrideConfiguration current configuration
- Change the value for the WorkState
Resolution 2:
- Navigate to Admin Center
- Go to Manage Organization, Pay, and Job Structures
- In the first dropdown, search for Location
- In the second dropdown, search for the candidate's location
- Verify if there is no Province configured, and add one
- Test with a new candidate.
Keywords
Canada Compliance Forms, Compliance forms, Tax Forms, CA Tax Forms, Provincial Tax Forms, Canada, Forms, OBX, ONB 2.0, Onboarding, Onboarding 2.0, INC1297519, INC1179005 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding 2111