Symptom
Fields using picklist mapped to Candidate Application shows empty in New Hire Data Review page while there is value maintained in RCM fields.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Map an EC field to a field from Candidate Application template using Picklist in Recruit-to-Hire Data Mapping
- Maintain value needed in RCM
- Initiate Onboarding from RCM
- Check New Hire Data Review page and the field shows empty
(For Partner and Support only)
Check Suite Integration Test Page and the value from RCM shows like {EntityRecordFieldValue: {rawValue: 1234 localizedValue: 1234, rawObject: null, dataType: picklist}}
- rawValue and localizedValue show optionId rather than the picklist label
- rawObject is null
Cause
Using different picklist for the same field id in Candidate Profile and Job Application templates.
Resolution
Please update the picklist to make it the same in Candidate Profile and Job Application templates.
See Also
2918216 - Using the same picklist field on both the Candidate Profile and Application
Keywords
picklist, mapping, NHDR, Candidate Profile, Job Application, template , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem