SAP Knowledge Base Article - Public

3130478 - Fields using picklist mapped to Candidate Application received empty value from RCM

Symptom

Fields using picklist mapped to Candidate Application shows empty in New Hire Data Review page while there is value maintained in RCM fields.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Map an EC field to a field from Candidate Application template using Picklist in Recruit-to-Hire Data Mapping
  2. Maintain value needed in RCM
  3. Initiate Onboarding from RCM
  4. Check New Hire Data Review page and the field shows empty

(For Partner and Support only)
Check Suite Integration Test Page and the value from RCM shows like {EntityRecordFieldValue: {rawValue: 1234 localizedValue: 1234, rawObject: null, dataType: picklist}}

  • rawValue and localizedValue show optionId rather than the picklist label
  • rawObject is null

Cause

Using different picklist for the same field id in Candidate Profile and Job Application templates.

Resolution

Please update the picklist to make it the same in Candidate Profile and Job Application templates.

See Also

2918216 - Using the same picklist field on both the Candidate Profile and Application

Keywords

picklist, mapping, NHDR, Candidate Profile, Job Application, template , KBA , LOD-SF-OBX-RCM , Integration RCM , Problem

Product

SAP SuccessFactors Onboarding all versions