3130736 - SAP Marketing - Conversion of Potentially Abandoned Shopping Cart Interactions

Symptom

You are running integration between SAP Marketing and SAP Commerce. The integration of Abandoned Shopping Cart interactions results in unexpected design - some Abandoned Shop Cart interactions are being deleted or being converted from a Potentially Abandoned Shopping Cart into a Shopping Cart Abandoned interaction.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud Edition
SAP Marketing OnPremise starting with release 1809

Product

SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud Public Edition all versions

Keywords

SHOP_CART_ABANDONED, POSSIBLY_ABANDONED, SHOP_CART_SAVED, SALES_ORDER
Shopping Cart Abandoned, Potentially Abandoned Shopping Cart, Saved Shopping Cart, Sales Order
Abgebrochener Warenkorb, Möglicherweise abgebrochener Warenkorb, Gesicherter Warenkorb, Kundenauftrag;
Panier abandonné, Panier potentiellement abandonné, Panier sauvegardé, Commande client , KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-INT-COM , SAP Marketing Integration with Commerce , How To

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