SAP Knowledge Base Article - Preview

3130736 - SAP Marketing - Conversion of Potentially Abandoned Shopping Cart Interactions

Symptom

You are running integration between SAP Marketing and SAP Commerce. The integration of Abandoned Shopping Cart interactions results in unexpected design - some Abandoned Shop Cart interactions are being deleted or being converted from a Potentially Abandoned Shopping Cart into a Shopping Cart Abandoned interaction.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1809

Product

SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

Keywords

SHOP_CART_ABANDONED, POSSIBLY_ABANDONED, SHOP_CART_SAVED, SALES_ORDER
Shopping Cart Abandoned, Potentially Abandoned Shopping Cart, Saved Shopping Cart, Sales Order
Abgebrochener Warenkorb,  Möglicherweise abgebrochener Warenkorb, Gesicherter Warenkorb, Kundenauftrag;
Panier abandonné, Panier potentiellement abandonné, Panier sauvegardé, Commande client , KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-INT-COM , SAP Marketing Integration with Commerce , How To

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