SAP Knowledge Base Article - Public

3130749 - Error uploading signed document to DMS - Onboarding

Symptom

  • Onboardee unable to complete signature step due to below error
  • Error uploading signed document to DMS

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to system as the Onboardee
  2. Click on tile to sign document
  3. Click on accept, and then click to sign the document.
  4. Error show: Error uploading signed document to DMS

Cause

  • After the release what we found was that a java script (which does a pdf reader version check) was embedded in the document generated by PFS.
    Virus scan service detect this active content and raise an error while file upload.
  • Issue is happening to both xdp and pdf format documents

Resolution

As a permanent solution which is to be released in 1H 2022 (2205), we are in talks with PFS experts as it is observed that during form generation some active content is being added for some forms and for only some candidates.

WORKAROUND:

For all the candidates for whom signing is throwing this error, it is suggested to decline the sign and try signing on the regenerated forms.

-OR- Disable 'Active Content Detection' in Provisioning.

Note: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact Product Support.

Keywords

Error uploading signed document to DMS, Signature Step, error, OBX, OBX-20674, KI2111 , KBA , LOD-SF-OBX-RCM , Integration RCM , Known Error

Product

SAP SuccessFactors Onboarding 2111