SAP Knowledge Base Article - Public

3130893 - Custom Tile Not Showing Correct Content for Candidate - Onboarding

Symptom

  • Custom tile rule doesn't seem to work.
  • Title always shows the same content or link for any candidate.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in to instance as candidate
  2. In the homepage, locate the custom tile.
  3. Click to open tile.
  4. Incorrect content or link show.
  5. Same content or link shows for every candidate which is not expected according to configured rule

Cause

Rule is using object not supported or with no external user view

Resolution

Pick object that has external user visibility and update business rule to evaluate on this. 

To review the visibility of the object

  1. Go to Configure Object Definitions
  2. In the search pull down menu select: Object Definition
  3. In the next search field, enter the object name to search
  4. Once located, under the Fields section locate: mdfSystemExternalUserVisibility
  5. Click on the Details link to the right to see more details.
  6. Locate the Visibility option showing. 

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding