SAP Knowledge Base Article - Public

3130930 - I9 reverification is not asking issuing authority for List A

Symptom

When the hiring manager is completing Section 2, the Issuing Authority field is not marked as mandatory, so this information is not prepopulated in the COVID process

Environment

SAP SuccessFactors Onboarding

Resolution

  • To resolve this issue, when the hiring manager is completing the Physical Inspection screen in the COVID physical reverification process, they can manually select the Issuing Authority in Section 2
  • If you experience this issue, please report it to SAP support referencing ONB-27895 or this KBA

Keywords

ONB-27895, covid, I9, reverification, Issuing Authority, I-9, re-verification, verification , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions