SAP Knowledge Base Article - Public

3130973 - Unable to assign buddy in SuccessFactors Onboarding

Symptom

When the hiring manager or onboarding participant assigns a buddy from the Buddy Assignment tile, they are not able to select the new buddy on the buddy selection page

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Start Onboarding 1.0 and reach NES step, make sure that new hire activities notification has been created for the manager
  2. Open new hire activities and go to the Buddy Assignment tile
  3. Assign a buddy
  4. Go to Manage Data -> find OnboardingProcess object for this new hire
  5. Remove buddy from there
  6. Return to new hire activities / buddy selection screen
  7. Try to select a buddy again
  8. You cannot select a buddy and the UI is unresponsive

Resolution

This issue is corrected in 1H 2022 (b2205) release by ONB-32125

Keywords

ONB-32125, KI2111, unable, cannot, freeze, hang, assign, select, buddy, new hire , KBA , LOD-SF-OBD-NHA , New Hire Activity , Known Error

Product

SAP SuccessFactors Onboarding all versions