3131251 - Internal Server Error/Application Error in Complete Additional Data Collection Step - Onboarding

When new hires are completing their Onboarding tasks and click on Complete Additional Data Collection tile from their home page, the "Internal Server Error" or Application Error pops up.

SAP SuccessFactors Onboarding

1. Initiate Onboarding from Recruiting 
2. Complete New Hire Data Review step for Hiring Manager
3. Login as a new hire and complete the paperwork as candidate
4. Once paperwork is completed, click on Complete Additional Data Collection tile
5. Error appears:

• Internal Server Error
• An application error has occurred. Click Update or try again later. If it still doesn’t work, please contact Technical Support.

There is no ONB2DataCollectionConfig object assigned to the ONB2Process of the new hire.

This could happen if you have not correctly defined the conditions in rule for custom data collection selection. Our recommendation is to review rule with Implementation Partner as custom configuration is not a Support Scope.

All this statement can be confirmed in the following KBA: 2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me

You can restart Onboarding Process or you can correct it manually by following below steps:

1. Go to Admin Center > Manage Data.
2. Type in Onboarding data collection user configuration in the first dropdown.
3. Type in the process Id in the second dropdown.
4. View the Process Object by clicking the View Process icon beside it.
5. Click on the Edit button.
6. If a custom data collection configuration is not created, assign the DEFAULT_DATA_COLLECTION_CONFIG object in the customDataCollectionConfig object/field, else assign the correct customDataCollectionConfig object value.
7. In the case there is a custom data collection configuration created, make note of UI Item.
8. Go to Manage Configuration UI.
9. Search for the UI Item noted earlier and hover over the ID to see option Edit Properties.
10. On the Properties pop up window, ensure that the following fields are populated: "Title Type User Defined" and "Title Format".
11. Click on OK.
12. Save.

2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me

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