SAP Knowledge Base Article - Public

3131290 - Cannot connect to story in SAP Marketing Cloud

Symptom

While connecting to Stories from Analytics and Report Gallery in SAP Marketing Cloud, we get an error as: No data found. Try adjusting the filter settings.

Environment

SAP Marketing Cloud

Reproducing the Issue

  1. Login to your SAP Marketing tenant.
  2. Open the Analytics and Report Gallery.
  3. In the tab, choose Stories.
  4. You can see an error as: No data found. Try adjusting the filter settings.

Cause

The Marketing tenant URL is opened in the incognito mode of the web browser and the Incognito mode blocks the cookies.

Resolution

Access the page in the normal browser.

Keywords

Analytics and Report Gallery, Stories, SAP Marketing Cloud , KBA , CEC-MKT-ISG-ME , Marketing Effectiveness , Problem

Product

SAP S/4HANA Cloud 2111