SAP Knowledge Base Article - Public

3131406 - Skip the "Keep Formatting" Popup when Pasting text in Email Interactions


You are pasting text from External Applications and the System shows a Popup "Keep Formatting".


 SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service Work Center.
  2. Go to Tickets Work Center View.
  3. Open any Ticket ID ABC (where ABC represents the ticket ID).
  4. Go to Interactions Tab.
  5. Click New.
  6. Paste a text from External Application. 
  7. See the Popup "Keep Formatting".


There is currently no way to disable or skip this default behavior.

TinyMCE Editor needs this confirmation to be provided at all times as a part of the feature.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Keep Formatting; Interactions; TinyMCE;  remove; skip; popup; pop-up; ticket; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions