SAP Knowledge Base Article - Public

3131444 - Frequently Asked Questions (FAQ) on Intelligent Robotic Process Automation (iRPA) for SAP Business ByDesign

Symptom

This document provide the list of frequently asked questions and the answers on Intelligent Robotic Process Automation (iRPA) for SAP Business ByDesign

Environment

SAP Business ByDesign

Resolution

  1. In the business configuration, I scoped iRPA, but I do not know what the next steps are?

    Answer:

    Please read Provisioning of iRPA.

  2. The service request is in status Completed, but the user who did the iRPA scoping in SAP Business ByDesign has not received an e-mail to activate his IAS account?

    Answer:

    Please read the section about IAS provisioning in Provisioning of iRPA.

    In addition, the following points should be checked:
    • Check your SPAM folder and check with your e-mail service provider that the automatic e-mails (like SAP notification e-mails) are not blocked for some reasons.

    • Check whether you don’t already have an IAS user. To do so, you can try to reset your password by directly accessing the provided IRPA URL (see Provisioning of iRPA) and use the Forget Password functionality to reset your password. If an account exists, an e-mail with a link to reset your password will be sent. If this is working, check whether you are the IAS administrator or not, and if not, contact your IAS administrator to add additional users (see the related question 4 and 5).

    • If none of the above options works, please create a ticket in component AP-ML-RPA-PRV providing your SAP Business ByDesign system details and the user details for the user who triggered the scoping, for example, the user name and e-mail address.

  3. I’m the IAS Administrator and I added a new user in IAS, but the user didn’t get an e-mail to set his password.

    Answer:

    Please read the section about IAS provisioning in Provisioning of iRPA.

    In addition, the following points should be checked:
    • The user should check his SPAM folder and check with the e-mail service provider that the automatic e-mails (like SAP notification e-mails) are not blocked for some reasons.

    • The user can reset his password by directly accessing the provided IRPA URL (see section IRPA Provisioning) and use the Forget Password functionality to reset the password. If an account exists in IAS, an e-mail with a link to reset the password will be sent.

    • If none of the above options works, please create a ticket in component AP-ML-RPA-PRV providing your SAP Business ByDesign system details and the user details for the user who triggered the scoping, for example, the user name and e-mail address.

  4. How to find out if my company already has an IAS tenant?

    Answer:

    Check this SAP blog postInformation published on SAP site

    To see your existing IAS Identity Authentication tenants in one place, we provide a self-service page, with the region, tenant type, creation date, and administrators. You can use the following URLInformation published on SAP site.

    You need to authenticate with your S user ID (using SAP ID Service), and after successful authentication, you get the list that shows the SAP Cloud Identity Services tenants belonging to your customer ID! For Identity Authentication you can see all administrators who have the Manage Tenant administrator role – so these people are the ones whom you can contact if there is a need to add an additional administrator (see related question 6). The list also shows the status of the administrators: new or active. The users and e-mails are masked if the domain of the authenticated user is different from the domain of the tenant administrators.

    Good to know: The Administration Console of the Identity Authentication tenant has the pattern: https://<tenant ID>.accounts.ondemand.com/admin

    If you want to get a new tenant: Identity Authentication provides one productive and one test tenant per customer, regardless of the number of contracts signed in which Identity Authentication is included or bundled.

    See the following KBA: How to Find the Identity Authentication Tenant / Identity Provisioning Administrator Information or Tenant URL? Information published on SAP site

  5. My IAS administrator has left the organization or is not available any more. How can I create a new administrator on the IAS tenant?

    Answer:

    Please note, that due to possible legal and security issues, SAP adds additional tenant administrators only in exceptional cases (the existing tenant administrator is not available anymore, for example left the company or there is no any active tenant administrators in tenant). Adding an additional administrator is a self-service and it is exclusively in the responsibility of the current administrators (see related question 6).

    If you checked already question 4 and you can confirm that the current administrator is not available anymore (for example left the company), please create an SAP support ticket under the component BC-IAM-IDS and specify the exact reason why you request to create a new administrator. In the ticket, please also provide the details of the user who should be set as the new administrator.

    • Each tenant administrator can add additional tenant administrators - it is a self-service. More about this, refer https://help.sap.com/viewer/6d6d63354d1242d185ab4830fc04feb1/Cloud/en-US/bbbdbdd3899942ce874f3aae9ba9e21d.html

    • At this location in IAS official documentation is described how a S-user who belongs to the same customer ID can check the IAS tenants and the corresponding tenant administrators there:  https://help.sap.com/viewer/6d6d63354d1242d185ab4830fc04feb1/Cloud/en-US/f56e6f24e373404087d6a1a9a13515a2.html
  6. I am the administrator for IAS, how can I add a second administrator?

    Answer:

    For adding an additional administrator to IAS, please follow the steps described in the IAS documentation: Managing Administrators.

    You may also refer to the following KBA: How to add Administrators to Identity Authentication tenantsInformation published on SAP site.

  7. I can’t access the iRPA Factory /I forgot my password for the IRPA Factory (IAS tenant).

    Answer:

    The iRPA Factory is using IAS for authentication. You can reset your password by directly accessing the provided IRPA URL (seeProvisioning of iRPA) and use the Forget Password functionality to reset your password. If an account exists for your e-mail address, an e-mail with a link to reset your password will be sent. Otherwise, please contact your IAS administrator.Question on tenant refresh:

  8. Tenant refresh: My system refresh fails with the error: “Refresh not possible. Source and target systems are scoped differently for SAP Intelligent Robotic Process Automation. Please adjust the scoping option in the source system and retry”. What’s wrong here?

    Answer: Please note that when one of the involved system (either the source or the target system) has scoped in “Integration with SAP Intelligent Robotic Process Automation” and the same is not scoped in the another tenant, then refresh system will not be possible and will fail with the above error. Both the systems, source and target, should have the same scoping for “Integration with SAP Intelligent Robotic Process Automation”(either both enabled or both disabled).

  9. Cross DC (Data center) provisioning: My company is owning ByDesign tenants in different data centers /locations. The provisioning of Intelligent Automation for the first location completed successfully, however when I tried same steps from a ByDesign tenant from other data center/location the process didn’t completed successfully.

Answer: As per the Additional Licensing Implications, SAP Business ByDesign is providing a limited use of SAP Intelligent Robotic Process Automation and only one SAP Intelligent RPA tenant /installation provisioned per customer which can be reused for all the SAP Business ByDesign tenants the customer has in that particular location /Data Center. Due to contractual data protection and privacy implication, cross data centre usage is not supported nor recommended. The provisioning of a single Intelligent RPA tenant per customer doesn’t restrict the ability of running bots for all your SAP Business ByDesign tenants in a chosen data centre/location: when you enable the intelligent automation feature for any of your SAP Business ByDesign tenants from given data center/location, the workflow will check first if your company already has an available iRPA installation. If an iRPA tenant already exists and if the additional ByDesign tenant is in same data center/location, this will be linked with the same IRPA installation (the iRPA URLs from your Communication Arrangements screen will be the same for all the tenants). However if the additional ByDesign tenant is residing in a different data center/locations the provisioning process will not be completed successfully.

  10. Restore Point

      Answer: Scoping state of the SAP Intelligent RPA cannot be changed when there is a restore point active or requested, i.e. If the SAP Intelligent RPA is scoped in then it cannot be    descoped and vice-versa. This operation will be possible when the active or requested restore point is expired or deleted. SAP Help link where this may go is https://help.sap.com/viewer/2754875d2d2a403f95e58a41a9c7d6de/2111/en-US/2d0f0036722d1014b135a1d1cc3fad15.html

11. Scenario: You have activated IRPA in Tenant X and requested new tenant from tenant X.  How IRPA will be activated in the new tenant?

Answer: If IRPA is scoped in source tenant, the provisioning request will take care of IRPA activation in the target tenant as well. In the IRPA Application -> Communication Arrangement URL will be the tenant URL of the tenant which got the IRPA activation initially.

12. Scenario: You have activated IRPA in Tenant X and later, you scoped IRPA in another existing tenant. What will happen the IRPA actiation in the other tenant?

Answer: As documented in the Help Center ( https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/4d7bd0281c344c84a1efeaacb7857f82.html?version=2108) , only one SAP Intelligent RPA tenant is provisioned per customer account.

The IRPA Application: Communication Arrangment URL in other tenants will refer to the tenant URL of the tenant which got activated with IRPA first. However, in the IRPA factory, you can trigger BOT specific to each tenant by specifying the ByD URL in the Trigger (Environment)

13: Question: If there are multiple tenants within same customer account, how to handle that tenants in IRPA factory?

Answer:

It is expected behavior that every customer account will have one IRPA account. In order to execute bot per ByD tenant, you can consider one of the option

  • You can have one environment and can have one trigger per byd tenant
  • You can have multiple environment and trigger per byd tenant

Keywords

irpa; faq; data center; licensing; provisioning , KBA , AP-ML-RPA-PRV , ByDesign - Robotics process Automation - Tenant Provisioning , How To

Product

SAP Business ByDesign all versions