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3131494 - Sender's Email address is missing in the Overview (Timeline) when email is forwarded from Outlook mailbox


  • When an e-mail is forwarded from the Outlook client, and received in C4C, the Timeline does not display the e-mail address of the original sender (From).
  • Users cannot tell what was the e-mail address the original e-mail came from, they can only see the sender's name.



SAP Cloud for Customer


SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202


Sender, email, e-mail, name, address, timeline, from, to, Outlook , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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