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SAP Knowledge Base Article - PreviewSymptom
You notice that, when clicking on Reply All in a service ticket, the user default signature template is not added in the new e-mail footer.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-mail, Reply, Reply All, Interactions, Interaction, Ticket, Service Ticket, Service Request, C4C, Service, Signature, Default, Template, Settings, My E-mail Settings, User, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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