SAP Knowledge Base Article - Public

3131779 - Incident has been resolved by the customer

Symptom

Customer raises an incident but before someone starts working on it, he/she finds the solution.

Environment

SAP SuccessFactors HXM

Resolution

Once customers solved the issue themselves, the support engineer may set the incident to Solution Proposed and the customer may confirm it by closing the ticket.

See Also

Keywords

customer, resolution, resolves, solution provided, resolved by customer, incident, no issue, solved by customer , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-INT , Integrations , LOD-SF-EC , Employee Central , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-CPM , Continuous Performance Management , LOD-SF-CAL , Calibration Module , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-PRS , Presentations , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-SBP , SAP Best Practices for SuccessFactors , LOD-SF-MDF , Metadata Framework , LOD-SF-JAM , SAP Jam , LOD-SF-MEN , Mentoring , LOD-SF-VRP , Variable Pay Programs , LOD-SF-RPO , Recruiting Posting , LOD-SF-TTR , Time Tracking , LOD-SF-OMP , Opportunity Marketplace , LOD-SF-CDP , Career Development Planning , LOD-SF-MTR , 360 Multi Rater , LOD-SF-CMP , Compensation Management , LOD-SF-CJ , Capabilities and Job Profiles , LOD-SF-RNR , Reward and Recognition , LOD-SF-GM , Goal Management , LOD-SF-EAS , WorkZone , LOD-SF-LIT , SAP Litmos Product , Bug Filed

Product

SAP SuccessFactors HXM Core 2111