SAP Knowledge Base Article - Public

3131801 - Duplicate Task Cannot Be Added to Tickets


You are working with Activity Plans and Activity Routing Rules and notices it is not possible to add the same task twice to a Ticket.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID XYZ (XYZ Represents the Ticket ID).
  4. Go to the Activities tab.
  5. See Task 123 (123 represents the Task Name) is already added.
  6. Click Add.
  7. Try adding the same Task (Name 123) again.
  8. You can't.


Currently, duplicated Tasks are not possible to be added.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Routing Rule ; Visits ; Surveys ; Task ; Plan ; Ticketing ; Service , KBA , LOD-CRM-ACT-ROT , Activity Routing , How To


SAP Cloud for Customer core applications all versions