3132490 - Legacy Applicant Workbech - Background Check Portlet Missing from Job Application Page - Recruiting Management

When using the Legacy Applicant Workbench, the Background Check portlet does not appear on the Job Application page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Recruiting Management

1. Open a Job Application in the Legacy Applicant Workbench.
2. Observe that the Background Check portlet is not displayed.

Note: These behaviors are specific to the Legacy Applicant Workbench. If you are using the Reimagined Applicant Workbench, refer to the KBA in See Also section.

Possible Cause 1

The background check for the job application has not been initiated.

If the background check has already been initiated but the Background Check portlet is not visible to certain users, consider the following:

Possible Cause 2

The affected user does not have the "Background Check Initiate Permission" granted through Role-Based Permissions (RBP).

For Cause 1:

In the Legacy Applicant Workbench, the Background Check portlet is displayed only after a background check has been initiated for the candidate.

One way to validate if the background check was initiated or not is to run an integration on the "JobApplicationBackgroundCheckRequest" entity using the relevant Application ID. If the query returns no records for the job application, the background check has not been started.

Note: The Background Check portlet appears for all recruiting roles after the background check is initiated, regardless of whether they have the corresponding feature permissions assigned.

For Cause 2:

In the Legacy Applicant Workbench, users who need access to the Background Check portlet must have the following Role-Based Permission:

• Recruiting Permissions > Background Check Initiate Permission

Without this permission, the portlet will not be visible to the user, even if the user's role has one of the following feature permissions configured in the Job Requisition Template:

• "backgroundCheck" - Grants access to both the Initiate Background Check action and the Background Check portlet.
• "historicalBackgroundCheckResults" - Grants access to the Background Check portlet only. Users with this permission can view historical background check results but cannot initiate a new background check.

Click HERE for a link to the implementation guide on how to configure this feature permission.

KBA 3727940 - Background Check portlet missing in job application after enabling Redesigned Workbench - Recruiting Management

background, portlet, missing, integration, check, results, information, job, application , KBA , LOD-SF-RCM-BCI , Background Check , Problem