3132542 - Behavior CC or BCC Recipient Builder

• Adding CC recipient recipient builder is not saving.
• Could not remove either CC or BCC recipient builder
• Behavior of Adding or removing CC recipient builder

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SAP SuccessFactors Onboarding

Expected Behavior:

Adding CC or BCC Recipient Builder:

1.  Admin Center > Email Services > Email Categories
2.  Select Email Category
3.  Then, select option for CC Recipient Builder (e.g. Onboarding Role-Based Recipient Builder)
4.  Click Save
5.  Then, select Role (e.g. Hiring Manager)
6.  After that, click Save.

Removing CC or BCC Recipient Builder:

Scenario 1: If existing selected option is Role-Based recipient builder (e.g. Onboarding Role-Based Recipient Builder)

1.  Admin Center > Email Services > Email Categories
2.  Select Email Category
3.  Go to CC Recipient Builder
4.  Then, remove the Role first by clicking the 'x' (e.g. Hiring Manager)
5.  After that, click Save.
6.  Once you save it, sometimes you will not see the changes until you refresh the page.
7.  After that, remove the CC Recipient Builder 

Scenario 2: If existing selected option is Dynamic Group Recipient Builder  

1.  Admin Center > Email Services > Email Categories
2.  Select Email Category
3.  Go to CC/BCC Recipient Builder
4.  Remove the recipient builder
5.  Then, click Save (If changes does not reflect, try to refresh the page and save again)

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