SAP Knowledge Base Article - Public

3132643 - [Onboarding] Manual Onboarding not initiated if we provide Additional data in Add New hire to Onboarding page

Symptom

  • Manual Onboarding not initiated if we provide Additional data in Add New hire to Onboarding page

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Add new hire to Onboarding page
  • Provide all the mandatory information
  • Click on provide Additional data button
  • Change the start date 
  • Fill in all the information and click on submit
  • The candidate does not appear in the Onboarding dashboard and the Onboarding is not initiated

Cause

  • Manual Onboarding is failing when start date is modified to future date in Provide Additional Data screen
  • When date is modified to future in Additional Data screen, initiate onboarding failing to fetch User details based on previous date given in Initial screen which is resulting to this failure. 

Resolution

  • This is a known issue and Engineering team is working on this issue and the tentative fix date is b2205 release

NOTE: Support team, Please refer the internal note for the Jira ticket number for the issue

Keywords

Manual Onboarding not initiated if we provide Additional data in Add New hire to Onboarding page, Onboarding, change start date, provide Additional data, Add New hire to Onboarding , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem

Product

SAP SuccessFactors Onboarding 2111