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3132939 - Error during logon (REST_AUTHORIZATION_ISSUE) when trying to connect to SAC from Analysis Office

Symptom

Error below occurs when trying to connect to SAC from Analysis Office:

Error.png
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Error during logon (REST_AUTHORIZATION_ISSUE)
Could not read the JSON metadata for OAuth from URL 'https://<SAC_TENANT>/oauth'. Probably the Versions public API is not available or 'JAVA Service' or 'Default' is configured for the connection on a XS-Engine based server. (REST_AUTHORIZATION_ISSUE)
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The trace of AO (refer to SAP note 2129389), shows the following entries:
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ERROR |AoPlugin |BrowserBasedLogonDialogSac.ExecuteOAuthWorkflow |ExeThread | Caught AutomaticHttpLogonException (aggregated) while executing tasks: com.sap.ip.bi.pioneer.core.Connections.Http.CrAutomaticHttpLogonException: Could not read the JSON metadata for OAuth from URL 'https://<SAC_TENANT>/oauth'. Probably the Versions public API is not available or 'JAVA Service' or 'Default' is configured for the connection on a XS-Engine based server. (REST_AUTHORIZATION_ISSUE) ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
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The logon works fine to access SAC in browser and SAC mobile.


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Environment

Analysis for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

oauth, sso, authentication, logon, error, login, credentials, auth , KBA , BI-RA-AO-CON , Please use component BI-RA-AO-XLA , BI-RA-AO-XLA , Excel Addin , Problem

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