SAP Knowledge Base Article - Public

3132961 - Workflow step approver notification is not correctly sent

Symptom

After adding a new approver to the workflow the notifications are not correctly sent.

 

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create a Workflow Email Configuration in which initiator should only receive a notification when the request is finally approved
  2. Go to Manage organization, pay and job structures and add the email configuration to one workflow with 2 approvers
  3. Trigger a workflow request for the this workflow
  4. Go to Manage Workflow Requests and add a third approver for this request
  5. Once the second approver approves the request the Initiator receives the notification that the workflow is finally approved

Cause

The workflow notifications will always respect the original list of approvers of the moment the request was triggered.

Resolution

Currently this is expected behavior of the system. The system will behave based in the initial list of approvers from the workflow trigger time.

Keywords

incorrect, notification, wrong, email, emails, did not receive notification, not sending, not receiving, missing notification , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors HXM Suite 2011