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SAP Knowledge Base Article - PublicSymptom
When a candidate logs in to the system to complete the Custom Data Collection step, an Internal Server Error is prompted when clicking the Complete Additional Onboarding Tasks tile:
Environment
SAP SuccessFactors Onboarding
Cause
This is caused by a role based permission (RBP) missing
Resolution
- There is no correct target population assigned to the OnboardingExternalUser
- Make sure that target population is assigned correctly as shown below:
Keywords
Custom Data Collection, Internal Server Error, Unable to complete custom data collection, Onboarding data collection user configuration, Error when clicking Complete Additional Onboarding Tasks tile , KBA , LOD-SF-OBX-CDC , Custom Data Collection , How To
Product
SAP SuccessFactors Onboarding 2111
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